The Polish Red Cross offers psychosocial support to everyone, who have suffered from the armed conflict in Ukraine.
If you need to talk to someone, want to learn about other services, or have lost contact with loved ones due to the conflict - CALL
The Infoline is open Monday through Friday from 09:00 to 17:00. Our assistance is anonymous and free of charge.
Number for people calling from Poland +48 800 088 136
Number for people calling from abroad +48 221 520 620
About the PRC Infoline
How the Infoline works?
Each call is answered by a trained employee of our Infoline. He will greet you, telling his name and informing you that you have reached the PRC Infoline.
Our Infoline is staffed by specialists from Poland and Ukraine. The first person to answer your call will be an experienced operator who, after a short conversation about identifying your needs, will provide you with relevant information or connect you with a psychologist on duty.
If it happens that you do not speak the same language, you will be redirected to another employee (our specialists speak Polish, Ukrainian, Russian and English). During the conversation, our specialists will ask you a few questions to tailor help to your needs. We will accompany you as long as you need it. The only situation in which an employee of the Infoline may disconnect earlier is the one in which he encounters aggression that makes conversation impossible.
What help does the Infoline offer?
At our Infoline, we mainly provide informational support and psychological assistance. Our operators provide information on current activities carried out by the Red Cross and other organizations operating in Poland. Our psychologists offer help to everyone who needs support. They will talk about any matter important to you. We treat every situation, every problem and doubt with which you call us individually and we look for such a solution together. We are wondering what can be done in this particular situation, what are our options and what can really change your situation.
Is the Infoline anonymous and free of charge?
Yes, the Infoline is anonymous and free of charge. Our conversations are confidential. That means we won't tell anyone what we talked about. In a situation where we decide that your health and life is at risk, we will contact people who will take care of your safety.
I called the Infoline, but no one answered - why?
Our helpline is open from Monday to Friday from 09:00 to 17:00. Calls outside these hours will not be answered. If you called within the specified time, but no one answered your call, there are two possibilities. The first is a situation in which all operators are talking with clients. In this situation, please try to call in a moment. The second situation is when the Infoline is closed or there is a failure.